Effective Date: 01/01/2024
At Mercy Health Services (MHS), we are committed to ensuring that our patients receive high-quality care in a respectful and supportive environment. This document outlines the rights and responsibilities of our patients to ensure a positive healthcare experience.
Patient Rights
- Respect and Dignity: You have the right to receive respectful and considerate care at all times.
- Information: You have the right to receive accurate and clear information about your health condition, treatment options, and care plan.
- Privacy: You have the right to privacy and confidentiality concerning your medical information.
- Decision Making: You have the right to be involved in decisions about your care, including the right to refuse treatment.
- Access to Care: You have the right to access necessary medical services without discrimination.
- Complaints: You have the right to express concerns or complaints about your care and to have them addressed promptly.
Patient Responsibilities
- Provide Information: You are responsible for providing accurate and complete health information.
- Follow Instructions: You are responsible for following the agreed-upon treatment plan and instructions from your healthcare providers.
- Respect: You are responsible for showing respect and consideration to healthcare staff and other patients.
- Financial Obligations: You are responsible for understanding your health insurance coverage and fulfilling financial obligations for your care.
- Appointments: You are responsible for keeping appointments and informing MHS if you need to cancel or reschedule.
Contact Us
If you have any questions or need further information about your rights and responsibilities, please contact us at:
Mercy Health Services: info@mercymhcs.com