Effective Date: 01/01/2024
Mercy Health Services (MHS) is committed to providing high-quality healthcare and ensuring patient satisfaction. This Complaint Resolution Policy outlines our process for addressing patient concerns and complaints.
1. Submitting a Complaint Patients and their families can submit complaints via email, phone, or in writing. All complaints will be handled with confidentiality and respect.
2. Acknowledgment MHS will acknowledge receipt of the complaint within 5 business days and provide an estimated timeline for resolution.
3. Investigation Each complaint will be thoroughly investigated by our dedicated team to understand the issue and identify appropriate solutions.
4. Resolution We aim to resolve complaints within 30 business days. The patient will be informed of the outcome and any actions taken to address the issue.
5. Follow-Up MHS will follow up with the patient to ensure satisfaction with the resolution and to prevent future occurrences.
6. Continuous Improvement Feedback from complaints is used to improve our services and patient care.
Contact Information
Mercy Health Services: info@mercymhcs.com